Customer services - track and trace
The Client
A global logistics operation providing an international courier service.
The Problem
The organisation is divided into geographical regions around the world with a variety of systems in place.
The Challenge
Create a single integrated set of systems to manage service delivery and customer queries from various locations throughout the world.
The Result
AKMA ran a series of global workshops with senior managers and regional users. The information gathered enabled the development of a series of commonly agreed customer process flows. Software system suitability and configuration decisions were based on this information.
